Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.
JOB SUMMARY
The purpose of this job is to process claims and tickets submitted by players of the Georgia Lottery Corporation’s instant and on-line games for validation and payment, and support the District Offices and Kiosk operations, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include, but are not limited to:
- Processing prize claims up to and including grand prize winners,
- Supporting GLC Kiosks and District Offices in the validation and payment of prizes,
- Preparing daily reconciliations and journal entries.
- Performs the validation and prize payment functions for instant and on-line game grand prize winners, in accordance with GLC policies and procedures.
- Ensures appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff), updating appropriate logs, files, and correspondence. Communicates with state agencies and processes confirmed debt setoffs, according to prescribed procedures.
- Handles prize related security issues, such as receipt of damaged, blocked, and altered tickets, in accordance with GLC policies and procedures.
KNOWLEDGE AND SKILL REQUIREMENTS
- High School Diploma (or GED) required. A Bachelor's or Associate’s Degree in Business Administration, Accounting, or related business field is preferred.
- A minimum of two years of in-depth financial-related customer service, cash handling, and financial reconciliation experience (i.e. retail, banking, or call center environment).
- Basic skills in Microsoft Word and Excel required; excellent verbal and written communication skills required.
- Any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for required years of experience.
- All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.
Benefits
- Family friendly atmosphere
- Fun environment
- Competitive pay
- Excellent benefits package
- Business casual workplace
- 401k with company contribution
Our motto is For the Students! Come join our dynamic team at the Georgia Lottery Corporation.
The Georgia Lottery was created by the people of Georgia in 1992 to enhance educational funding in the State. With net sales exceeding $70 billion since its inception, Georgia Lottery proceeds have allowed more than 1.8 million students to attend colleges through Georgia's HOPE scholarship program and more than 1.6 million four-year-olds have attended Georgia's Prekindergarten Program. Currently, the Georgia Lottery offers exciting scratcher and draw games as well as online DIGGI games.
At the Georgia Lottery, we are always looking for team members who exhibit our values of Integrity, Quality, Teamwork, Innovation, Customer Centric, Results and Fun! We offer exciting opportunities, great work life balance and a mission that impacts so many students in Georgia.
