Purpose of Job
The purpose of this position is to perform the administrative, analytical, and customer service duties associated with the processing of GLC Retailer Contract and Coin Operated Amusement Machine license applications and contracts. Responsibilities include, but are not limited to receiving, reviewing, processing, researching and analyzing applications in a timely manner, to include evaluating the credit worthiness and financial risk of applicants, contracted retailers and licenses COAM locations and machine owners.
Essential Duties and Responsibilities
- Receives and reviews new Retailer and COAM license applications, contracts and licenses.
- Performs the data entry required to input and update applicant, retailer and COAM data to the GLC Retailer Management system and OnBase Workflow and Document Management System.
- Analyzes applicant data and utilizes applicable quality controls to verify the accuracy of the data provided.
- Obtains required applicant credit and criminal background reports from approved sources in compliance with GLC policies and procedures.
- Coordinates the Department of Revenue and Georgia Bureau of Investigation compliance review and approval for applicants.
- Analyzes the financial risk and credit worthiness of applicants.
- Researches and corresponds with retailers regarding credit, application requirements and contract/license compliance issues.
- Prepares required Financial Security Deposit documentation and correspondence and maintains the tracking systems to facilitate a periodic review of the instruments provided.
- Reviews various Financial Security Deposit instruments and prepares recommendations to retain, increase, or release.
- Verifies receipt of application fees and makes recommendations to management for processing refunds.
- Ensures all required application processing and compliance reviews have been completed and recommends applications for final review, approval or denial.
- Provides customer service, including phone and written communications, to external and internal customers as required to process retailer and COAM applications, maintain Financial Security Deposits and evaluate contract/license compliance.
- Provides required information for training and equipment installation.
- Prepares, updates, and monitors application progress utilizing applicable tracking systems, spreadsheets and reports.
- Performs data base and file maintenance and maintains accuracy of assigned department data and data reporting.
- Prepares daily, weekly and monthly reports as requested.
- Responds to questions, complaints, and requests for information by telephone, email,, in person or by mail from retailers, citizens, employees, etc.
- Prepares, maintains and updates files and logs following prescribed methods.
- Performs general administrative/office functions as needed, including but not limited to: answering the phone, taking and distributing messages, stamping, sorting and distributing mail and making copies.
- Submits to GBI state and national fingerprint based identification check and the completion and signing of the Security Awareness statements/training within thirty (30) days of employment or assignment to ensure the security and confidentiality of information accessing the CJIS (Criminal Justice Information Services) network.
Minimum Training and Experience Required to Perform Essential Job Functions
High School Diploma (or GED) required. Associates Degree preferred; three to five years of customer service, strong data entry skills, and analytical experience required. Experience working in Microsoft Excel and Word required. Must have strong oral and written communication skills and the ability to maintain confidential information; or equivalent combination of education, training and experience, which provides the requisites, knowledge, skills and abilities for this job.
Flexible work from home options available.
Our motto is For the Students! Come join our dynamic team at the Georgia Lottery Corporation.
The Georgia Lottery was created by the people of Georgia in 1992 to enhance educational funding in the State. With net sales exceeding $70 billion since its inception, Georgia Lottery proceeds have allowed more than 1.8 million students to attend colleges through Georgia's HOPE scholarship program and more than 1.6 million four-year-olds have attended Georgia's Prekindergarten Program. Currently, the Georgia Lottery offers exciting scratcher and draw games as well as online DIGGI games.
At the Georgia Lottery, we are always looking for team members who exhibit our values of Integrity, Quality, Teamwork, Innovation, Customer Centric, Results and Fun! We offer exciting opportunities, great work life balance and a mission that impacts so many students in Georgia.
